سياسة الاستبدال و الاسترجاع

Louis Store is committed to protecting the rights of its customers in accordance with the Ministry of Commerce's policy in the Kingdom of Saudi Arabia. • If you receive an order that does not match your selection or a damaged or defective product from the first use of the product, please contact us directly within 2 days at the latest. • The customer has the right to exchange or return products within 7 days from the date of receipt by returning them to Louis Store. The products must be unused, in their original packaging, and the invoice must be kept (images of the product to be returned or exchanged may be requested before reshipping the order to us). • When returning, all accessories and gifts received with the product at purchase must be returned in their original packaging. If there is misuse of the product such as scratches, breakage, or missing parts, the return will be rejected. • Products prepared upon the customer's request or according to specified specifications, as well as personal care products in general, are exempt from return and exchange. However, products with a defect or not matching the agreed specifications are exceptions. Note: Returns do not include personal care products (electronic or non-electronic) such as: shavers, thermal hair brushes, dental floss, and other personal care items. The customer bears the full shipping cost if the product is not received (even if the order was free shipping) from the shipping service provider, regardless of the method. • If a product arrives that is different from the ordered product and the mistake was on the store's part in preparing the order, the store will bear all shipping costs and the replacement of the product. The customer has the right to cancel the order before the shipment is delivered to the shipping company. After deducting electronic payment fees, Tamara or Tabe 12%.